Privacy Policy
Last updated: January 1, 2025
1. Information We Collect
When you visit our website, contact us, or make a purchase inquiry, we may collect the following information:
- Name, email address, and phone number (when provided via contact or inquiry forms)
- Mailing address (when provided for order or appraisal purposes)
- Browser type, IP address, and pages visited (via standard web analytics)
- Any information you voluntarily provide in messages or form submissions
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and service requests
- Process order requests and appointment bookings
- Send newsletters and promotional emails (only if you opt in)
- Improve our website and customer experience
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our website and serving you, provided they agree to keep your information confidential. We may also disclose information when required by law.
4. Cookies & Analytics
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Third-Party Links
Our website may contain links to third-party websites (such as Google Maps, YouTube, and our appointment booking system). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us at [email protected].
8. Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Koli Mitogo
I've been to many jewelry stores over the years, but Siegel Jewelers is in a class of their own. The staff remembered my name on my second visit, helped me find the perfect anniversary gift within my budget, and even gift-wrapped it beautifully. This is what shopping should feel like.
2 weeks ago
Sarah M.
My fiancé proposed with a ring from Siegel and I couldn't be more in love with it. The diamond is absolutely stunning and the setting is exactly what I'd always dreamed of. The team helped him pick something perfect without me knowing — they really listened to what he described about my style.
1 month ago
James K.
Brought in a family heirloom ring for repair and restoration. The craftsmanship on the repair was impeccable — you can't tell it was ever damaged. They also cleaned and polished it at no extra charge. The ring looks better than it has in decades.
3 weeks ago
Emily R.
I was completely overwhelmed trying to choose an engagement ring on my own. The team at Siegel spent two hours with me, never rushing, explaining every option. I left with a ring I'm obsessed with and a much better understanding of diamonds. Worth every penny.
2 months ago
Michael T.
Six generations of family ownership shows in every interaction. The knowledge, the care, the attention to detail — it's unlike any other jewelry store I've visited. They treated my $800 purchase with the same respect as someone spending $8,000.
5 months ago
Amanda B.
The custom design process was incredible. They took my rough sketch and turned it into the most beautiful ring I've ever seen. The CAD preview was spot-on, and the finished piece exceeded my expectations. I get compliments every single day.
3 months ago
Brian W.
I've been a Siegel customer for 15 years. Every purchase has been perfect, every repair flawless, every interaction warm and professional. This is the only jewelry store I'll ever recommend to friends and family in Grand Rapids.
6 weeks ago
Natalie R.
I brought in my grandmother's ring to be redesigned into something I could wear every day. The custom design team was incredible — they kept the sentimental stones and created something modern and stunning. I cry every time I look at it.
4 months ago
Tom H.
Bought my wife's engagement ring here 20 years ago and just came back for our anniversary. The service is exactly the same — warm, knowledgeable, and never pushy. A true Grand Rapids institution.
7 months ago
Lindsey P.
I was nervous about buying jewelry for the first time but the team made me feel so comfortable. They explained everything about the 4 Cs, showed me options in my budget, and never made me feel judged. Left with a gorgeous necklace and a huge smile.
3 weeks ago
Marcus D.
The Sunshine Guarantee alone sold me — but the experience sealed it. The staff spent over an hour with me, never rushing, helping me find the perfect ring for my proposal. She said yes, and we're both obsessed with the ring.
1 month ago
Carrie S.
Siegel resized my ring same day and cleaned it for free while I waited. The jeweler even pointed out a prong that was starting to wear and fixed it at no charge. This is what real customer care looks like.
2 months ago
Derek & Jenna F.
We designed our wedding bands completely from scratch. The process was so fun — they walked us through every metal, every finish, every engraving option. The final result was beyond what we imagined. Truly one-of-a-kind.
8 months ago
Patricia L.
I've been shopping at Siegel for 30 years and the quality has never wavered. My daughter just got engaged and of course we went straight to Siegel. Watching her try on rings in the same store where I bought my own was a very special moment.
5 months ago
Ryan O.
I was completely lost when it came to buying an engagement ring. The team at Siegel walked me through everything with zero pressure. I ended up with a GIA-certified diamond that was better quality and lower price than anything I'd seen online. Couldn't be happier.
6 weeks ago
Koli Mitogo
I've been to many jewelry stores over the years, but Siegel Jewelers is in a class of their own. The staff remembered my name on my second visit, helped me find the perfect anniversary gift within my budget, and even gift-wrapped it beautifully. This is what shopping should feel like.
2 weeks ago
Sarah M.
My fiancé proposed with a ring from Siegel and I couldn't be more in love with it. The diamond is absolutely stunning and the setting is exactly what I'd always dreamed of. The team helped him pick something perfect without me knowing — they really listened to what he described about my style.
1 month ago
James K.
Brought in a family heirloom ring for repair and restoration. The craftsmanship on the repair was impeccable — you can't tell it was ever damaged. They also cleaned and polished it at no extra charge. The ring looks better than it has in decades.
3 weeks ago
Emily R.
I was completely overwhelmed trying to choose an engagement ring on my own. The team at Siegel spent two hours with me, never rushing, explaining every option. I left with a ring I'm obsessed with and a much better understanding of diamonds. Worth every penny.
2 months ago
Michael T.
Six generations of family ownership shows in every interaction. The knowledge, the care, the attention to detail — it's unlike any other jewelry store I've visited. They treated my $800 purchase with the same respect as someone spending $8,000.
5 months ago
Amanda B.
The custom design process was incredible. They took my rough sketch and turned it into the most beautiful ring I've ever seen. The CAD preview was spot-on, and the finished piece exceeded my expectations. I get compliments every single day.
3 months ago
Brian W.
I've been a Siegel customer for 15 years. Every purchase has been perfect, every repair flawless, every interaction warm and professional. This is the only jewelry store I'll ever recommend to friends and family in Grand Rapids.
6 weeks ago
Natalie R.
I brought in my grandmother's ring to be redesigned into something I could wear every day. The custom design team was incredible — they kept the sentimental stones and created something modern and stunning. I cry every time I look at it.
4 months ago
Tom H.
Bought my wife's engagement ring here 20 years ago and just came back for our anniversary. The service is exactly the same — warm, knowledgeable, and never pushy. A true Grand Rapids institution.
7 months ago
Lindsey P.
I was nervous about buying jewelry for the first time but the team made me feel so comfortable. They explained everything about the 4 Cs, showed me options in my budget, and never made me feel judged. Left with a gorgeous necklace and a huge smile.
3 weeks ago
Marcus D.
The Sunshine Guarantee alone sold me — but the experience sealed it. The staff spent over an hour with me, never rushing, helping me find the perfect ring for my proposal. She said yes, and we're both obsessed with the ring.
1 month ago
Carrie S.
Siegel resized my ring same day and cleaned it for free while I waited. The jeweler even pointed out a prong that was starting to wear and fixed it at no charge. This is what real customer care looks like.
2 months ago
Derek & Jenna F.
We designed our wedding bands completely from scratch. The process was so fun — they walked us through every metal, every finish, every engraving option. The final result was beyond what we imagined. Truly one-of-a-kind.
8 months ago
Patricia L.
I've been shopping at Siegel for 30 years and the quality has never wavered. My daughter just got engaged and of course we went straight to Siegel. Watching her try on rings in the same store where I bought my own was a very special moment.
5 months ago
Ryan O.
I was completely lost when it came to buying an engagement ring. The team at Siegel walked me through everything with zero pressure. I ended up with a GIA-certified diamond that was better quality and lower price than anything I'd seen online. Couldn't be happier.
6 weeks ago
Koli Mitogo
I've been to many jewelry stores over the years, but Siegel Jewelers is in a class of their own. The staff remembered my name on my second visit, helped me find the perfect anniversary gift within my budget, and even gift-wrapped it beautifully. This is what shopping should feel like.
2 weeks ago
Sarah M.
My fiancé proposed with a ring from Siegel and I couldn't be more in love with it. The diamond is absolutely stunning and the setting is exactly what I'd always dreamed of. The team helped him pick something perfect without me knowing — they really listened to what he described about my style.
1 month ago
James K.
Brought in a family heirloom ring for repair and restoration. The craftsmanship on the repair was impeccable — you can't tell it was ever damaged. They also cleaned and polished it at no extra charge. The ring looks better than it has in decades.
3 weeks ago
Emily R.
I was completely overwhelmed trying to choose an engagement ring on my own. The team at Siegel spent two hours with me, never rushing, explaining every option. I left with a ring I'm obsessed with and a much better understanding of diamonds. Worth every penny.
2 months ago
Michael T.
Six generations of family ownership shows in every interaction. The knowledge, the care, the attention to detail — it's unlike any other jewelry store I've visited. They treated my $800 purchase with the same respect as someone spending $8,000.
5 months ago
Amanda B.
The custom design process was incredible. They took my rough sketch and turned it into the most beautiful ring I've ever seen. The CAD preview was spot-on, and the finished piece exceeded my expectations. I get compliments every single day.
3 months ago
Brian W.
I've been a Siegel customer for 15 years. Every purchase has been perfect, every repair flawless, every interaction warm and professional. This is the only jewelry store I'll ever recommend to friends and family in Grand Rapids.
6 weeks ago
Natalie R.
I brought in my grandmother's ring to be redesigned into something I could wear every day. The custom design team was incredible — they kept the sentimental stones and created something modern and stunning. I cry every time I look at it.
4 months ago
Tom H.
Bought my wife's engagement ring here 20 years ago and just came back for our anniversary. The service is exactly the same — warm, knowledgeable, and never pushy. A true Grand Rapids institution.
7 months ago
Lindsey P.
I was nervous about buying jewelry for the first time but the team made me feel so comfortable. They explained everything about the 4 Cs, showed me options in my budget, and never made me feel judged. Left with a gorgeous necklace and a huge smile.
3 weeks ago
Marcus D.
The Sunshine Guarantee alone sold me — but the experience sealed it. The staff spent over an hour with me, never rushing, helping me find the perfect ring for my proposal. She said yes, and we're both obsessed with the ring.
1 month ago
Carrie S.
Siegel resized my ring same day and cleaned it for free while I waited. The jeweler even pointed out a prong that was starting to wear and fixed it at no charge. This is what real customer care looks like.
2 months ago
Derek & Jenna F.
We designed our wedding bands completely from scratch. The process was so fun — they walked us through every metal, every finish, every engraving option. The final result was beyond what we imagined. Truly one-of-a-kind.
8 months ago
Patricia L.
I've been shopping at Siegel for 30 years and the quality has never wavered. My daughter just got engaged and of course we went straight to Siegel. Watching her try on rings in the same store where I bought my own was a very special moment.
5 months ago
Ryan O.
I was completely lost when it came to buying an engagement ring. The team at Siegel walked me through everything with zero pressure. I ended up with a GIA-certified diamond that was better quality and lower price than anything I'd seen online. Couldn't be happier.
6 weeks ago